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Contact Us
You may register or withdraw through your account.
If you need additional assistance, contact VCLA customer service:
| Send us a message | |
| Phone: |
(866) 613-3292 (toll free, US and Canada only) Mon–Fri: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays |
| Mail: |
VCLA Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035 |
| Submit Materials: |
To update your account information (name, SSN, DOB, email) To submit other materials to Evaluation Systems |
You may schedule, reschedule, or cancel your registration through your account.
If you need additional assistance, contact VCLA customer service:
| Send us a message | |
| Phone: |
(866) 613-3292 (toll free, US and Canada only) Mon–Fri: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays |
| Mail: |
VCLA Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035 |
| Submit Materials: |
To update your account information (name, SSN, DOB, email) To submit other materials to Evaluation Systems |
If you need directions or information about how to find your test center:
| Web: |
www.pearsonvue.com/vcla 
Includes chat and email |
|---|---|
| Phone: |
(800) 989-8532
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time |
| Send us a message | |
| Phone: |
(866) 613-3292 (toll free, US and Canada only) Mon–Fri: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays |
| Mail: |
VCLA Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035 |
| Submit Materials: |
To update your account information (name, SSN, DOB, email) To submit other materials to Evaluation Systems |
To request alternative testing arrangements:
- Review the Alternative Testing Arrangements section of this website
- Register for your test
- Submit your alternative testing arrangements request form, including all required documentation
Alternative Testing Arrangements Request Form for Computer-Based Testing in a Test Center
Alternative Testing Arrangements Request Form for Online-Proctored Exams
| Send us a message | |
| Phone: |
(866) 613-3292 (toll free, US and Canada only) Mon–Fri: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays |
| Mail: |
VCLA Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035 |
| Submit Materials: |
To update your account information (name, SSN, DOB, email) To submit other materials to Evaluation Systems |
Contact Virginia Department of Education Division of Teacher Education and Licensure for information about licensure requirements.
| Web: |
Licensing Unit: www.doe.virginia.gov/teaching/licensure/
 .
|
|---|---|
| Phone: |
(800) 292-3820 |
| Mail: |
Virginia Department of Education: Division of Teacher Education P.O. Box 2120 Richmond, VA 23218-2120 |
Live customer support will not be available during the following holidays:
Jan 1–2, 2026
Jan 19, 2026
May 25, 2026
Jun 19, 2026
Sep 7, 2026, limited holiday hours 9 a.m.–5 p.m.
Nov 26, 2026
Nov 27, 2026, limited holiday hours 9 a.m.–5 p.m.
Dec 25, 2026
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